Lyora Healthcare Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Lyora Healthcare Services provides supported living and related care services for individuals with mental health challenges across the United Kingdom.
Contact Number: 07775550410
Email Address: contact@lyorahealthcareservices.co.uk
Address: Talfourd Avenue, Reading RG6 7BP
We may collect and process the following types of personal data:
Full name, date of birth, contact information (email, phone, address)
Health and medical information (only as required for care provision)
Emergency contact details
Financial or billing information
Website usage data (via cookies and analytics tools)
We use your data for the following purposes:
To provide personalised care and supported living services
To communicate with you about appointments, changes, or updates
To meet regulatory and legal obligations
To improve our services, website, and user experience
For safeguarding and emergency purposes
For internal record-keeping and billing
We process personal data under the following lawful bases:
Consent (when you have given explicit permission)
Contractual obligation (e.g. service agreements)
Legal obligation (e.g. regulatory requirements)
Legitimate interest (e.g. service improvement, safety, communication)
We do not sell your personal information. We may share data with:
Health and social care professionals (with your consent or as necessary)
Local authorities or regulators (where required by law)
Emergency services in safeguarding situations
Trusted third-party service providers (e.g., IT support, email systems)
All third parties are contractually bound to respect and safeguard your data.
We implement appropriate technical and organisational security measures to protect your data from loss, misuse, unauthorised access, or disclosure. However, while we strive to protect your information, no system is 100% secure.
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal limitations)
Object to or restrict processing under certain conditions
Withdraw consent where processing is based on consent
File a complaint with the Information Commissioner’s Office (ICO)
Our website may use cookies to collect anonymous data about how users navigate and interact with the site. You can manage your cookie preferences through your browser settings.
We retain personal data only as long as necessary for the purpose for which it was collected or as required by applicable laws and regulations.
If you have any questions, concerns, or would like to exercise your data protection rights, please contact us:
Lyora Healthcare Services
📞 07775550410
✉️ contact@lyorahealthcareservices.co.uk
🏠Talfourd Avenue, Reading RG6 7BP
