At Lyora Healthcare Services, our Supported Living program is designed to empower individuals with mental health challenges to live independently while receiving the right level of support. We understand that everyone’s needs are different, which is why we provide flexible, person-centred care plans tailored to each individual. Whether the support is needed occasionally or around the clock, our focus is always on promoting autonomy, confidence, and meaningful engagement with daily life.
Our approach to supported living is rooted in dignity and respect. We offer assistance with a wide range of daily living tasks, including, managing medication, meal planning, household management, and budgeting. Just as importantly, we support individuals in building social skills, developing routines, and participating in community activities. This holistic support structure ensures that each person is not only maintaining their health and safety but also thriving emotionally and socially.
With professionally trained support staff available, we collaborate closely with individuals, families, and external healthcare providers to ensure a cohesive support system. Residents are encouraged to set personal goals—be it continuing education, volunteering, or finding employment—and we work actively to help them achieve those aspirations. At Lyora, supported living means more than just assistance; it means creating a stable, secure environment where individuals can lead fulfilling, self-directed lives.
At the core of our business lies a commitment to excellence and timeless care delivered at an affordable price. We strive to provide and uphold the highest standard of care for our service users, ensuring their needs are met with compassion and professionalism.
We are committed to providing and maintaining the highest degree of care for our service users. Our core driving force is client and employee retention, achieved through continuous self-evaluation, service monitoring, ongoing training, staff assessments, effective communication, and strict adherence to our guiding principles, policies, and procedures.
We believe in proactive engagement, conducting regular spot checks to ensure that employee performance aligns with our high care standards. Our expert management team meticulously evaluates all potential clients, discussing their needs in detail to customize a care package that best suits them. This includes creating personalized care management plans with regular visits and assignments tailored to meet each client's unique, person-centered needs.
To ensure continuity and trust, we assign a carefully selected, qualified, and trained healthcare worker from our exceptional team as the primary caregiver for each client, minimizing rotations wherever possible. Our management team will maintain regular contact with clients to ensure satisfaction with our services, address their suggestions for improvement, and respond swiftly to any changes in their individual needs.
We are dedicated to empowering our service users to make their own decisions, take control of their lives, and maintain their independence. Lyora Healthcare Services is committed to respecting and honoring the diverse needs and values of our clients across all aspects of their identity, including religion, culture, race or ethnic origin, sexuality, political affiliation, marital status, parenthood, and disabilities.
Furthermore, we uphold a zero-tolerance policy against any form of discrimination or abuse, ensuring that all service users are treated equally and safeguarded from harm.
Our dedicated care team works collaboratively to ensure the highest level of support and care for our residents.
The Residents Manager is available Monday to Friday, 9am-5pm, with on-call responsibilities over weekends. They oversee staff supervision and ensure a safe, supportive environment that fosters resident independence and well-being.
A Senior Support Worker is on duty at all times 24/7. They mentor junior support workers, ensure effective implementation of care plans, collaborate with management on service quality, and provide guidance on best practices in care delivery. They also assist in training new staff.
Support Workers work alongside a Senior Support Workers. They provide direct support to residents in their daily activities, promoting independence and well-being.
The Administrator works Monday to Friday, 9am-5pm, managing administrative tasks including records, scheduling, compliance, budget oversight, and communication with clients, families, and external agencies to ensure all documentation is up to date.
At Lyora Healthcare Services, our values for supported living are at the heart of everything we do. We are committed to creating a positive, empowering environment for individuals with mental health challenges or learning disabilities by upholding the following core principles:
Respect and Dignity
We honor each individual’s unique identity, choices, and preferences, ensuring they are treated with respect and dignity at all times.
Empowerment and Independence
We encourage and support individuals to develop their skills, make their own decisions, and lead independent, fulfilling lives.
Inclusivity and Community Integration
We promote social inclusion by helping individuals actively participate in their communities and build meaningful relationships.
Person-Centred Care
Our support is tailored to meet the specific needs, aspirations, and goals of each individual, fostering a sense of purpose and achievement.
Safety and Well-Being
We provide a safe, nurturing environment where individuals can thrive, prioritizing their physical, mental, and emotional well-being.
Collaboration and Trust
We work closely with individuals, families, and professionals to deliver the best outcomes, fostering trust and transparency.
Don’t hesitate to get in touch with us should you need any information.
